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Privacy Policy and Terms of Use


RealPING has created this privacy statement in order to demonstrate our commitment to privacy. The following discloses our information gathering and dissemination practices for this Site.

RealPING is committed to the highest degree of privacy of visitors to our Site. RealPING adheres to the Safe Harbor Principles promulgated by the United States Department of Commerce to comply with European Union privacy protection requirements. We will keep any and all information collected at this Site strictly confidential and will not sell, trade or otherwise convey the identity, address or any other information, including personally identifiable information, regarding its users or viewers to outside parties. The information we collect is used to disseminate information directly to users who have requested such information and to improve the content of our Site and our web voice service. It is not shared with other organizations for commercial purposes.

Security

The security of your personal information is important to us.  When you enter sensitive information (such as credit card number) on our order forms, we encrypt that information using secure socket layer technology (SSL).  To learn more about SSL, click here.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.  No method of transmission over the Internet, or method of electronic storage, is 100% secure, however.  Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

If you have any questions about security on our Web site, you can email us a cusomersupport@RealPING.com.

Statistical Information About Your Visit
When you visit our website, our computers may automatically collect statistics about your visit. This information does not identify you personally, but rather about a visit to our site. We may monitor statistics such as how many people visit our site, the user's IP address, which pages people visit, from which domains our visitors come and which browsers people use. We use these statistics about your visit for aggregation purposes only. These statistics are used to help us improve the performance of our Web site.

RealPING Surveys
RealPING may offer Push to Talk users and website visitors the choice to participate in online surveys. The survey tool gives RealPING real-time insight into the needs and interests of Push to Talk users via a short online questionnaire. The purpose of the online survey is to better serve RealPING customers and web site visitors. The information collected through the surveys is not sold or used for any explicit commercial purpose.

Browser Information
As is standard practice for most websites, RealPING analyzes its website logs to improve the value of its Site and web voice service. These files automatically log such information as this includes IP addresses, browser type, ISP (internet service provider), referring/exit pages, platform type, date/time stamp, and #of clicks. Our website logs do not contain, nor are they tied to, any personally identifiable information about any of our Site visitors.

Cookies
RealPING uses a Session ID cookie solely to faciliate efficient site navigation and improve your experience on the RealPING website. In addition, cookies are used to store calling information if you elect to make a 'Talk by Phone' call using Push to Talk, solely for the purpose of connecting the Push to Talk calls. We do link the information we store in cookies to any personally identifiable information you submit while on our site.

Web Beacons
RealPING may also use electronic images (known as Web Beacons) in accordance with TRUSTe 'best practices' guidelines for Web Beacon use. Web Beacons are used by a wide variety of online companies to aggregate data about site traffic, generate unique visitors counts, and to understand how website visitors use various online services. RealPING uses Web Beacons in the following ways:

  1. RealPING uses web beacons to conduct research on behalf of certain customers on their web sites and also for auditing purposes.
  2. Information recorded through these web beacons is used to report aggregate information about RealPING Push to Talk users to our customers. This aggregate information may include demographic and usage information.
  3. When conducting research RealPING's practice is to encourage our customers to disclose the presence of these web beacons on their pages in their privacy policies and state what choices are available to users regarding the collection and use of this information. You may choose to opt-out of RealPING using this information for this research. Please contact marketing@RealPING.com to opt-out.

Links to Other Sites
This web site contains links to other sites. Please be aware that RealPING is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Site.

RealPING Alerts
RealPING maintains several email lists to keep individuals informed about RealPING, breaking events, upcoming dates and other issues related to RealPING. Individuals must affirmatively request to join our mailing list. We do not sell, rent, loan, trade or lease the addresses on our lists or any additional contact information collected on the Site to anyone. In addition, our databases are restricted to authorized RealPING staff.

Information Collection and Use
The Site includes several forms which ask the user for contact information, including name, company name, e-mail address, zip code and phone number.

When you are on our Site and are asked for personally identifiable information, you are sharing that information with RealPING alone, unless otherwise stated. The use of this information is for a particular internal purpose (such as employment opportunities), which is specifically stated. The only contact (typically phone or email) the user will receive from the site is to follow up on business inquiries regarding our web voice services, respond to feedback, respond to requests for information or respond to a submitted resume. Typically when following up with business inquiries we supplement your information with business entity verification information (like Dun and Bradstreet) as well as other publicly available sources of information.

RealPING provides Push To Talk voice links and email links located on our Site's Contact Us page and elsewhere to allow you to contact us directly with any questions or comments you may have. We read all messages sent in and try to respond promptly. This information is used to reply directly to your questions or comments. We may also use your comments to improve the Site.

RealPING provides its web voice services to third parties for use on their websites. RealPING is not responsible for the information collection practices of these third parties' websites. When you utilize our web voice services from these third party websites we collect only non-personally identifying information such as your browser type and IP address.

Newsletters
If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you.  Out of respect for your privacy, we provide you a way to unsubscribe.  Please see the “Choice and Opt-out” section.

Choice/Opt-Out
Users who no longer wish to receive our newsletter or promotional materials may opt-out of receiving these communications by replying to unsubscribe in the subject line in the email or emailing us at marketing@RealPING.com.

Update Information
RealPING does not store user and/or customer information online or make it available for online update except for authorized users of our customer service portal. As a result, you will not be able to actively update your information. If you would like to update your information, please contact an RealPING representative at marketing@RealPING.com or submit an RealPING Alerts form.

Notification of Changes
If we decide to change our privacy policy, we will post those changes on our Site so users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If, in addition, we are going to use your personally identifiable information in a manner different from that stated at the time of collection we will notify you via email. You will have a choice as to whether or not we use your information in this different manner. However, if you have opted out of all communication with the site, or deleted/deactivated your contact information, then you will not be contacted. Nor will your personal information be used in this new manner.

Special Cases
It is RealPING policy not to use or share the personal information about users of our services in ways unrelated to the ones described above without also providing you an opportunity to opt out or otherwise prohibit such unrelated uses. However, RealPING may disclose personal information about users, or information regarding your use of our services, for any reason if, in our sole discretion, the information is required to prevent the abuse of our services, to comply with governmental or legal requests for such information or to identify, contact, or bring legal action against someone who may be using RealPING services in an attempt to harass a third party or otherwise violate acceptable use of our services.

A more detailed explanation about how we safeguard your personal information is described below. If you have any additional questions, please don't hesitate to let us know by emailing us at marketing@RealPING.com.

PRODUCTS AND TOOLS. For your convenience, RealPING may make available on the Web Site products, tools and utilities for use and/or download (the “Tools“). RealPING does not make any assurances with regard to the accuracy of the results or output that derives from such use of any such Tools. The Tools are copyrighted works of RealPING and/or its suppliers, and are protected by copyright law and international treaty provisions. If a Tool is accompanied by an end user license agreement, your use of that Tool is governed by the terms of such end user license agreement, and you must agree to the terms and conditions of such end user license agreement in order to install such Tool. If a Tool is not accompanied by a license agreement, RealPING hereby grants to you a revocable, personal, non-transferable license to use such Tool in accordance with these Terms of Use and for no other purpose. Without limiting the foregoing, any reproduction, redistribution, reverse engineering or decompilation of the Web Site or the Tools is expressly prohibited by law, unless such action is expressly permitted by the accompanying license agreement, and may result in severe civil and criminal penalties. You agree not to redistribute the Tools, nor to export or re-export the Tools, directly or indirectly, to any countries that are subject to USA export restrictions. You may not use the Tools to defame, abuse, harass, threaten or otherwise violate the legal rights of others. You may not use the Tools in association with the sale of any service or product which is discriminatory, obscene, defamatory, indecent or unlawful, or which in the reasonable opinion of RealPING, would reflect negatively upon the reputation of RealPING, the Web Site or the Tools.

NO RIGHT TO REDISTRIBUTE WEB SITE MATERIALS. You agree that you will not redistribute, copy, amend, or commercially exploit any materials found on the Web Site without RealPING’s express written permission, which permission may be withheld in RealPING’s sole discretion.

COPYRIGHT. The Web Site and Tools are protected by copyright law and international treaty provisions and may not be copied or imitated in whole or in part. No logo, trademark, graphic or image from the Web Site may be copied or retransmitted without the express written permission of RealPING and all associated logos are trademarks or registered trademarks of RealPING and may not be copied or transmitted without the express written permission of RealPING.

Disclaimer
Though we make every effort to preserve your privacy we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.

If you have any questions or concerns regarding this statement, you should first contact RealPING by emailing at marketing@RealPING.com.

 

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P.O. Box 1457 Yorktown, VA 23692
800-668-6536